Refund policy
You can return an order by clicking Return on the My Orders page.
We accept returns within 7 days from the date of delivery of the order for most of the products.
Please ensure product and the packaging are in the same condition as it was delivered while returning
Due to hygiene concern we do not accept returns for innerwear and cosmetic products.
We will arrange a pick-up within 2-3 business days of your request.
There are certain areas where we cannot provide a pick-up service. In such areas you can self-ship your product through any courier service, preferably Speed Post.
Refund will be initiated to your selected mode within 48 hours from the date your order is picked, provided returned goods passing the quality check.
1) How much time does it take to get the amount credited once product is returned?
Here are our timelines for refund process:
NEFT/Core banking refund will take 3 to 5 working days.
Refund process from payment gateway takes 5 to 7 working days excluding weekends and bank Holidays.
2) If I have bought product on discount then will I get the product's actual amount or discounted amount?
You will receive the exact amount paid for the product i.e. discounted price.
3) COD/Shipping/Gifting charges be credited back if I return the product?
COD/Shipping/Gifting charges are applicable each time an order is placed and are non-refundable.
4) What should I do if returned product is picked-up but I have not received and communication for refund amount initiation?
If it has been 24-48 hours since the order has been picked by our courier partner and there is no communication then please email us at contact@theurbanswank.com and we will sort it out for you.
5) Can you explain the Terms of Exchange Policy?
You can exchange your orders within 7 days after delivery date. We serve most of the pincodes for reverse pick-up facilities.
Exchanges are applicable for same products with different size and not for other design within same category or any other product.
In case of gift packs/combo-packs you will have to send us all the items in it. You can contact us at contact@theurbanswank.com for more details.
COD/Shipping/Gifting charges are applicable each time an order is placed and are non-refundable. Gift wraps for the exchanged product will not be applicable.
In case of inner wears and mask we will not be able to accept exchanges due to hygiene issue.
6) When will the product be picked up after requesting return/exchange?
Pickup will be done within 2 business days. Please ensure the tags are intact on the product for it to be accepted by the courier company.
7)When will I get my exchanged product delivered?
Your exchanged product will be shipped once the returned product has been picked from your end. Usually shipping takes 1-4 business days in metros, and 4-7 business days for the rest of India. Time may vary depending upon the shipping address and factors like public holidays, extreme weather conditions etc.
8) For self-ship returns what should be delivery address?
You can sel-ship products to following address:
202,Vedant apt, Near Ved Bhavan, Kothrud, Pune, Maharashtra - 411038.
Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
Your refund amount will be initiated within 48 hours of receiving the product(s).
We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
We accept returns within 7 days from the date of delivery of the order for most of the products.
Please ensure product and the packaging are in the same condition as it was delivered while returning
Due to hygiene concern we do not accept returns for innerwear and cosmetic products.
We will arrange a pick-up within 2-3 business days of your request.
There are certain areas where we cannot provide a pick-up service. In such areas you can self-ship your product through any courier service, preferably Speed Post.
Refund will be initiated to your selected mode within 48 hours from the date your order is picked, provided returned goods passing the quality check.
1) How much time does it take to get the amount credited once product is returned?
Here are our timelines for refund process:
NEFT/Core banking refund will take 3 to 5 working days.
Refund process from payment gateway takes 5 to 7 working days excluding weekends and bank Holidays.
2) If I have bought product on discount then will I get the product's actual amount or discounted amount?
You will receive the exact amount paid for the product i.e. discounted price.
3) COD/Shipping/Gifting charges be credited back if I return the product?
COD/Shipping/Gifting charges are applicable each time an order is placed and are non-refundable.
4) What should I do if returned product is picked-up but I have not received and communication for refund amount initiation?
If it has been 24-48 hours since the order has been picked by our courier partner and there is no communication then please email us at contact@theurbanswank.com and we will sort it out for you.
5) Can you explain the Terms of Exchange Policy?
You can exchange your orders within 7 days after delivery date. We serve most of the pincodes for reverse pick-up facilities.
Exchanges are applicable for same products with different size and not for other design within same category or any other product.
In case of gift packs/combo-packs you will have to send us all the items in it. You can contact us at contact@theurbanswank.com for more details.
COD/Shipping/Gifting charges are applicable each time an order is placed and are non-refundable. Gift wraps for the exchanged product will not be applicable.
In case of inner wears and mask we will not be able to accept exchanges due to hygiene issue.
6) When will the product be picked up after requesting return/exchange?
Pickup will be done within 2 business days. Please ensure the tags are intact on the product for it to be accepted by the courier company.
7)When will I get my exchanged product delivered?
Your exchanged product will be shipped once the returned product has been picked from your end. Usually shipping takes 1-4 business days in metros, and 4-7 business days for the rest of India. Time may vary depending upon the shipping address and factors like public holidays, extreme weather conditions etc.
8) For self-ship returns what should be delivery address?
You can sel-ship products to following address:
202,Vedant apt, Near Ved Bhavan, Kothrud, Pune, Maharashtra - 411038.
Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
Your refund amount will be initiated within 48 hours of receiving the product(s).
We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.